I registered for trash/recycling reminders but am not getting them. Why?

Some new users of trash/recycling reminders forget click the confirmation link sent to their email inbox. Until this link is clicked, your confirmation is not complete and no reminders will be sent. If you enrolled in text notifications, you must also respond to the text message sent to your cell phone. 

If you’ve completed these confirmation steps but still don’t receive reminders, email coa@cityofallen.org with your name and trash/recycling service address for assistance. 

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1. Do I have to create an account to use the MyAllen app?
2. How do I create or change my username and/or password?
3. What should I do if I have username and/or password problems?
4. I registered for trash/recycling reminders but am not getting them. Why?
5. What is the difference between “anonymous” and “confidential” requests?
6. How do I report a problem or bug with the MyAllen app?
7. My older version of the MyAllen app isn't working. What’s the problem?