Utility Billing

The City of Allen provides water, sewer, drainage, trash and recycling services to Allen residents and businesses. Utility Billing, a division of the Community Services Department, is responsible for customer services related to these utilities. This includes initiating and terminating services and all billing and collection services. Customers are billed on a monthly basis.

Beginning Nov. 1, 2017 Allen water and wastewater rates will increase. 

The City of Allen purchases water and wastewater services from the North Texas Municipal Water District and then delivers it to Allen residents. This year, the NTMWD has projected a rate increase of about 10% per year for the next five years. This NTMWD rate increase will cause residents to see an increase in their monthly bill. Beginning Nov. 1, a customer using an average of 10,000 gallons per month will see an $8.18/month increase in their utility bill for water and wastewater services. Allen residents will continue to pay a lower rate than neighbors in Frisco, McKinney, Plano and Richardson, and the rate will still be significantly lower than the state average.

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Senior Discount Available for Residential Trash Service


The City of Allen offers a 20% discount for residential trash services for customers who are 65 years of age or older. Please read notice of implementation and application to see about eligibility. The application is on page 2.