Water Distribution & Maintenance

The City of Allen’s water distribution system provides customers with reliable and safe drinking water. It is designed to meet maximum water demands and ensure timely refill of the elevated storage tank. Water distribution staff oversee water quality, storage and pumping operations, water line maintenance and leak detection.
  1. Water Storage and Pumping
  2. Public Education
  3. Water Line Maintenance
  4. Report a Water Leak

Pump Station Operations


The City of Allen operates two pump stations: the Stacy Road Pump Station and the Custer Road Pump Station. Together they can pump 27 million gallons of water per day, meeting the City's highest level of demand. The City uses a Supervisory Control and Data Acquisition (SCADA) system to monitor water levels in storage facilities. The system operates pumps and valves to control supply and ensure proper water pressure.

Water Storage


The City of Allen recently completed a second ground storage tank, increasing ground storage capacity to 26 million gallons. This capacity will meet the needs of the City, even when completely built out. Ground storage facilities are located at the Stacy Road and Custer Road pump stations. The presence of two facilities allows more flexibility with maintenance. It also provides additional protection from an interruption in water supply. The City of Allen also owns five elevated water towers with the capacity to hold nine million gallons of water. Elevated tanks help regulate water pressure and serve as an additional water supply when demand is high.